Folkestone Taxi Co Ltd :: 01303 252000 :: Est 1947 :: Probably the largest Taxi company in Kent


Dear Customer

It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide.  We hope you will take the opportunity to inform us about what you really think.

Thank you again for your time and we look forward to transporting you in the near future.

Please click here to submit your feedback 



What people saying about us......


From: BJ&EM 
Sent: 29 October 2021 08:33
To: Folkestone Taxis Co Ltd
Subject: Re: Your Booking No. 1120207

Good morning.
We just wanted to say thank you for excellent service. Your driver was on time (actually a few minutes early which was great), friendly (unlike some from some other companies) and he got us to Heathrow in perfect time.
We will definitely use you again and recommend your company.
Thank you.
Kind regards


----- Original Message -----

From : Iain

To: <>
Sent: Friday, 30 July 21, 2015 22:56 PM

Subjest : Re: Your Booking No. 1079684


I just want to say how great the service has been tonight.

From booking to getting home - all fab.

Thanks so much.



----- Original Message -----

From: Nathália
To: <>
Sent: Tuesday, February 17, 2015 12:00 PM
Subject: Thank you!

Hi David,

I'm just writing to you to say thank you for the brilliant service you offered us last Thursday to take us with our dog from Paris to London.

Our driver Alex was great, he had helped us a lot when we had to go to the vet due to a little documentation problem in Calais.
He was always in a good mood and chatting with us. Very friendly!

We will gladly use your services again if we need to!

Hope you all have a great year full of happy customers.

Kind regards,

Nathalia, Barbara and Willow



----- Original Message -----

From: "Nour Crema"
To: "info" <>
Sent: Monday, February 02, 2015 1:54 PM
Subject: Re: Saturday 31 - Folkestone to Calais

Thanks a lot David!

Everything went great, I will recommend your company to every french dog owners I know!

Best regards,


----- Original Message -----
From: Sarah Jane Nilsen
To: Folkestone Taxi Co. Ltd.
Cc: David Woods
Sent: Tuesday, January 20, 2015 6:45 AM
Subject: Thank you!

Dear Stef and David

Thank you so much for helping us with our move to London. It was quite an adventure and there is no way we could have done it without Bob! He was brilliant and got us all here in one piece.

Kind regards
Sarah Jane

----- Original Message -----
From: CGI-Mailer
To: <>
Sent: Thursday, October 09, 2014 10:12 PM
Subject: Folkestone Taxi's Website Enquiry
From: Mell
John was our transfer driver taking us through the tunnel with two pups all pre booked, timed to perfection after an 8 1/2 hour drive from Dresden. 11:30am we made the change over from the cars. Got to the Passport center, looking forward to our pillows. Disaster, a clerical error meant were refused entry to Eurotunnel. We had been told to seek out a French veterinary to validate the pet passport and boarding kennels in the event we couldn\'t.
Despite having another transfer on, John dealt with both the pups and stunned travelers deftly. Finding & ferrying us around until a veterinary could be found, waiting for their return from casework, he even found us boarding kennels the latter thankfully we didn\'t need.
He kept our tired and dismayed spirits up, staying with us all day until we had resolved the issue. Much later then anticipated and got to the UK just after 6pm.
Not one gruff watch check, or word did he have, just calm resolution. He was an absolute hero!

I really don\'t know another service provider that would go above and beyond like that. I nominated him for an Exceptional Service Award on Trip Advisor - fingers crossed you win John - you deserve to.


----- Original Message -----
From: Rick Rydzewski
To: "Folkestone Taxi Co. Ltd." <>
Sent: Sunday, October 05, 2014 7:27 AM
Subject: Scruffy's journey home.

Stef just a short note to say thank you for a fantastic service.
The driver , Patrick was a pleasure to have as company in the car.
Look forward to using you again next year.

Sent from my iPad


----- Original Message -----

From: Lionel

To: Folkestone Taxi Co. Ltd.

Cc: david woods

Sent: Wednesday, September 10, 2014 11:05 AM

Subject: Re: Lionel Lye (urgent request) Re: Request for Quotation from Paris

Hello Stef,

Thank you once again for all your help yesterday! We enjoyed every moment of our trip with Steve, and we're very grateful that Folkestone Taxis was there for us when we arrived, all the way till we reached our new home in Cambridge.

 We've thanked Steve profusely yesterday for braving the peak hour traffic in Central London yesterday, but we also figured it wouldn't hurt for us to share our appreciation again with the company too. Please help us thank him again if and when you see him!

All the best to you and all at Folkestone Taxis!

 Warmest regards,

Lionel, Sylvia and Muffy


----- Original Message -----

From: Wendy

To: Folkestone Taxi Co. Ltd.

Sent: Monday, September 08, 2014 7:38 PM

Subject: Re: Wendy Peacock - Tunnel Booking Confirmation


I just wanted to let you know how pleased I was today with the service your driver provided. He was friendly, professional and informative and did everything he could to help us with a journey that was until we met him not going to plan. Please do let him know that my sister and I just caught the 2.57pm train to London and managed onward travel.

I will definitely be  in touch in the future and recommend your service. Is there anywhere in particular you ask for feedback?

kind regards




----- Original Message -----

From: Karen

To: Folkestone Taxi Co. Ltd.

Cc: david woods

Sent: Sunday, August 10, 2014 9:04 AM

Subject: RE: Karen - Tunnel Booking Confirmation


Hi there,

I just wanted to say a huge thanks to yourself Stef and to Patrick for helping make my return to the UK such a smooth one.

It was great to see a friendly face at Calais Frethun waiting to help...(Patrick arrived just in the nick of time as I was about to have a monumental meltdown!)

Warm wishes to you all and thanks again,



----- Original Message -----

From: Allison

To: 'Folkestone Taxi Co. Ltd.'

Sent: Tuesday, July 29, 2014 5:31 PM

Subject: RE: Allison - Re: Pet travel to Europe

Hi Stef,

I just wanted to write and say thank you so much for your help in getting myself, my daughter and Dolly safely to Barcelona – your booking and switching things around to fit in with our travel was really helpful.

Hameed was an absolute joy to travel with and took care of us all really well.  It was great to have somebody so knowledgeable about the system and we felt very safe with him and on top of that he was wonderful company.

The whole service you offer is brilliant – thank you!

We spoke briefly about my friend’s dilemma of getting her large American Bull Dog back from Barcelona to the UK as she is unable to travel with her on public transport. Would you be able to give a costing for picking up in Barcelona and driving through Spain and France back to Folkestone.

Just to reassure you I have now met the dog (Tula) who is super-friendly and not the slightest bit dangerous.

Looking forward to hearing from you soon.



----- Original Message ----- 

From: Claudia 

To: 'David' Sent: Wednesday, May 21, 2014 12:57 PM 

Subject: RE: Vania Schogel - Tunnel Booking Confirmation 

Hi David, 

I just wanted to send you a quick note to say thank you so much for organising Vania's travel to Calais with the dogs.

Everything went incredibly smoothly. Vania would particularly like to thank Stewart for being so brilliant. 

In her words "he made travelling with the dogs effortless". Fantastic service. 



 ----- Original Message ----- 

To: <>

Sent: Tuesday, May 13, 2014 10:34 AM

Subject: folkestone taxi's Website Enquiry

From: Diane 


Hello, we used your service on 6th May to transport me, my mum and her dog from Folkestone to Calais. 

I would like to say what a fantastic service we received. The driver was waiting for us at the station, he was helpful, 

courteous, professional and overall a genuinely nice man. My mum travels with her dog at least three times a year 

and has always had to rely on the kindness of friends, in her words your company \'have freed her\'. 

From this, you will no doubt realise we will be using you again, my mum has a trip planned in September and will require 

return journey from Calais, so I will contact you nearer the time. 

Once again, thank you for the professionalism, courtesy, punctuality and most importantly making the journey so easy. 

My mum is once again happy to travel alone with her dog. 

Kindest regards 





---- Original Message -----


To: Folkestone Taxi co. Ltd.

Sent: Sunday, March 16, 2014 7:06 PM

Subject: Re: Tunnel Transfer.

Thank you so much, at a very stressful time you came up trumps, Stewart was a star and I had a great journey back to

Lincolnshire. Thank you again

Best Regards,

Christina & Zita (the dog) 


From: Sarah 

To: David

Sent: Wednesday, March 05, 2014 11:28 AM

Subject: Re: Tunnel Transfer

Hi David

David you have solved a huge challenge, that has stopped me being able to travel home with the dogs for the last 18 months

on my own. In future I will be able to give you much more notice and how to be able spend a week or so in the UK 

within the next month or so. You will of course be my first and only call.I seriously am impressed with your service and 

the time you have taken to help me.You have a loyal client pre using the service.

Thank you so much! 



----- Original Message -----

From: Margaux V

To: DavidSent: Wednesday, January 08, 2014 10:40 AM

Subject: RE: Tunnel Transfer

Hi David,

Happy new year. I just wanted to thank you for my trip on 30th December. The driver, Les, was fantastic and I will be 

recommending your company to all my friends and will definitely be using your services again.

Best wishes,



----- Original Message -----

From: Bernadette 

To: Folkestone Taxi co. Ltd.

Sent: Wednesday, January 01, 2014 1:41 PM

Hello and Happy New Year!Apologies for taking so long to express our thanks for making our trip so easy. 

All the arrangements were so well done in the office and Stewart was terrific. It was great fun!

Best to all at Folkestone Taxi 

in 2014 and hope to see you again soon.



----- Original Message -----

From:"Elspeth " 

To: "David " 

Sent: Friday, November 08, 2013 10:19 AM 

Subject: taxi to calais

I have been meaning to write this since our return from holiday. Your driver , Stewart, took us from Folkestone to Calais 

and back in September.It was just to say we really appreciated how pleasant and helpful he was. 

He made the journey a pleasure.

Elspeth and Andy


----- Original Message -----

From: marios

To: David

Sent: Wednesday, July 10, 2013 12:20 PM

Subject: RE: Channel Crossing

Many thanks for your help. It is not very frequently I came across so efficient people.

Best wishes




----- Original Message ----

From: Sylvia 

To: <>

Sent: Saturday, June 15, 2013 8:04 AM

Subject: Folkestone taxi's Website Enquiry

From: SylviaE-Mail:Message:

Just brought my family and pet through the channel tunnel using Folkestone taxis wonderful service.

It was a pleasure to use such a well organised company that still knows what the word service means.

Thank you FTC